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info@auksinesvajone.lt
In-stock items are dispatched within 1–2 business days after payment is received. Delivery after dispatch usually takes an additional 1–2 business days, so you can generally expect to receive your order within 2–4 business days after payment.The stated delivery times are estimates. Actual delivery times depend on the selected logistics provider and other circumstances beyond the Seller's control.
1.1. These Delivery Terms (hereinafter – the Terms) set out the conditions, procedures and timeframes for order preparation, dispatch and delivery, as well as the responsibilities of the Seller and the Buyer.
1.2. By placing an order in the online store, the Buyer confirms that they have read these Terms.
1.3. The Seller reserves the right to amend or supplement these Terms. The version of the Terms in effect at the time the order was placed shall apply to that order.
2.1. In-stock items are prepared and handed over to the courier within 1–2 business days after payment for the order is received.
2.2. Custom-made, engraved, made-to-order or otherwise specially prepared items may be subject to a different preparation time. This timeframe will be stated on the product page, during the ordering process or agreed individually with the Buyer.
2.3. During periods of high demand, holidays, sales or other exceptional circumstances, order preparation may take longer. If a significant delay is expected, the Buyer will be informed.
3.1. Goods are delivered to the countries and regions available for selection during the checkout process.
3.2. Goods are delivered using third-party logistics providers, including courier services and parcel locker operators.
3.3. Available delivery methods are displayed during checkout and may vary depending on the destination country, delivery address, parcel size, weight or other circumstances.
3.4. If the selected delivery method becomes unavailable for technical or logistical reasons, we will contact the Buyer and offer an alternative delivery method.
4.1. The dispatch timeframe and delivery timeframe are not the same. In-stock items are prepared and handed over to the courier within 1–2 business days after payment for the order is received.
4.2. After the parcel has been handed over to the courier, delivery usually takes an additional 1–2 business days.
4.3. Therefore, you can generally expect to receive an in-stock order within 2–4 business days after payment.
4.4. The stated delivery times are estimates. Actual delivery times depend on the selected logistics provider, delivery location, parcel locker capacity, shipment volumes, transportation conditions and other circumstances.
4.5. The Seller cannot guarantee a specific courier delivery time where the actual delivery timeframe depends on the operations of an independent logistics provider.
4.6. Custom-made, engraved or made-to-order items are subject to the preparation timeframe stated on the product page or agreed individually. Once the item has been prepared, it is handed over to the courier and the delivery timeframe is calculated from the date of dispatch.
5.1. Delivery of goods to countries outside the European Union is arranged individually.
5.2. Before such an order is processed, the delivery method, cost, estimated delivery time and other delivery conditions will be agreed separately.
5.3. For deliveries outside the European Union, the destination country may impose import taxes, VAT, customs duties, customs brokerage fees or other local charges.
5.4. Such charges are not included in the price of the goods or delivery unless expressly stated otherwise and may be payable by the recipient in accordance with the laws and regulations of the destination country.
5.5. The Seller has no control over customs procedures in other countries, their duration or the amount of any applicable charges.
6.1. The delivery cost is displayed during checkout before the order is finally confirmed.
6.2. Delivery costs may vary depending on the selected delivery method, destination country, parcel size, weight or other logistical conditions.
6.3. Where free delivery is offered, the applicable conditions will be stated in the online store.
6.4. Deliveries outside the European Union may be subject to individually agreed delivery charges and additional fees as specified in Section 5 of these Terms.
7.1. The Buyer is responsible for providing accurate and complete recipient and delivery information.
7.2. Upon receiving the parcel, we recommend checking the condition of both the packaging and the goods.
7.3. If the packaging is damaged or there are other signs of possible damage to the parcel, we recommend documenting the damage at the time of delivery, taking photographs or video where possible, and contacting the Seller immediately.
7.4. If the parcel is delivered to a parcel locker or another collection point, the Buyer must collect it within the period specified by the logistics provider.
8.1. Once a properly prepared parcel has been handed over to the logistics provider, its further transportation and actual delivery schedule are managed by the selected logistics provider.
8.2. The Seller cannot control courier routes, parcel locker capacity, transportation disruptions, increased shipment volumes or other circumstances relating to the logistics provider's operations. Therefore, delivery times provided by the courier are estimates.
8.3. The Seller shall not be liable for an extension of the delivery timeframe caused by actions or omissions of an independent logistics provider, transportation disruptions, incorrect information provided by the Buyer, force majeure events or other circumstances beyond the Seller's control, except where liability rests with the Seller under applicable law.
8.4. If a parcel is delayed, lost or damaged during delivery, please contact us. We will assist in investigating the matter with the logistics provider and resolving it in accordance with applicable law.
8.5. Nothing in these Terms limits the Buyer's rights under applicable consumer protection laws.
9.1. If a parcel cannot be delivered due to incorrect or incomplete information provided by the Buyer, the recipient being unavailable or the parcel not being collected within the specified period, the parcel may be returned to the Seller.
9.2. An additional delivery charge may apply if the parcel needs to be dispatched again.
9.3. The Seller shall not be liable for delivery disruptions or additional costs resulting from incorrect or incomplete delivery information provided by the Buyer, to the extent permitted by applicable law.
10.1. The Seller is responsible for the proper preparation of the order and for fulfilling the Seller's statutory obligations relating to the delivery of the goods to the Buyer.
10.2. The Seller cannot control the logistics provider's actual delivery time or disruptions to its operations; however, this does not limit the Seller's obligations to the Buyer under applicable law.
10.3. The Seller shall not be liable for indirect losses resulting from delivery delays beyond the Seller's control, to the extent that such limitation of liability is permitted by applicable law.
11.1. If you have any questions regarding order preparation, dispatch or delivery, you can contact us using the contact details provided on our Contact page.
11.2. If your parcel is delayed, damaged or you experience any other delivery-related issue, please contact us and we will assist in investigating the matter with the logistics provider.
11.3. Enquiries are handled on business days during normal business hours.