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Accessories
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FAQ

Is it possible to see and try on the products in person?

We are manufacturers and craft wedding rings according to our customers’ preferences—you can choose the gold color, and we can adjust the gold fineness, the width of the rings, add or remove gemstones, and make various other changes to the designs. Therefore, it is impossible for us to have every possible variation—and every possible size—in stock. For many years, we have been accepting orders for wedding rings through our catalogs. In jewelry stores, you can only purchase rings from what they have in stock—with us, you can order exactly what you want. We’ll craft your wedding rings according to your specifications and in the exact sizes you need. Thanks to our many years of experience, we know exactly how to create high-quality, durable wedding rings.

Can I change or cancel my order after payment?

Yes, within 2 hours of confirmation. To make changes or cancel, please contact us by email or phone and provide your order number. If the order has already been handed over to the warehouse or courier, cancellation may not be possible, but we will offer alternatives such as redirecting the shipment, refusing delivery, or a standard return after receiving the item. Requests are processed in order, so the sooner you contact us, the higher the chance of a successful change.

How do I check the status of my order?

Log in to your account → "Orders" or follow the link in the email. Once the items have been shipped, you will receive a tracking number.

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